How to set up payment by direct debit on your account Print

  • billing, direct debit, account, accounts, payment
  • 12

We now offer the convenience and peace of mind of payment by direct debit. Mandates can be established and managed online via your client account for maximum flexibility.

When paid by direct debit your domain name and service renewals will be made automatically. You are also covered by the security and guarantees offered by the direct debit payment scheme.


To set up and manage a direct debit mandate on your account

  1. Log in to your account at https://clients.webage.net *
  2. On the main menu, choose Billing > Manage Direct Debit by GoCardless
  3. Follow the instructions on screen to set up, edit or remove a direct debit instruction.
  4. Now set Direct Debit by GoCardless as your default payment method:
    1. On the main menu, choose from the menu item labelled Hello (Your Name)! > Edit Account Details
    2. On the My Details page, under Payment Method, choose Direct Debit by GoCardless, and click Save Changes
  5. Please note that the direct debit payment will be made to our parent company, Cloudstream Technology Ltd via our secure payment partner GoCardless

To pay an existing invoice by direct debit

  1. Log in to your account at https://clients.webage.net *
  2. On the main menu, choose Billing > My Invoices
  3. Click on an unpaid invoice
  4. In the drop down menu under Payment Method, change the payment method to Direct Debit by GoCardless
  5. Click Pay Now
  6. Complete the form according to instructions on screen to set up a new direct debit instruction.
  7. Please see important information below regarding payment timescales.

* Use the email address to which we send email correspondence such as invoices & reminders about your account.


Important Information

  • Please note that a new mandate can take 6-7 working days to take effect. Payment by existing mandate takes 3 working days.
  • When establishing a new mandate, please ensure sufficient time is available to enable payment to be made prior to the expiry date of any domains or web hosting services.
  • We strongly recommend choosing Secure card payment by SagePay if your renewal is imminent, to ensure immediate renewal.

About payment by direct debit by GoCardless with Web Age Ltd and Cloudstream Technology Ltd

Web Age Ltd and Cloudstream Technology Ltd use GoCardless for online direct debit payments.
Further information about GoCardless for customers:
https://gocardless.com/payment-lookup/

Web Age Ltd is part of the Cloudstream Technology group.
Further information about Cloudstream Technology Ltd:
https://www.cloudstreamtechnology.com/


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