If you do not have an existing account on Thunderbird  read from ‘Accounts’ in bold (it will be on the first page).

If you already have an account on Thunderbird press on the Letter Icon beside the email address on the left panel, then under Accounts > Create a new account:  > Email:

Choose the option on the bottom left titled ‘Skip this and use my existing email’:

  • Your Name:  [the name shown to others when you send them an email]
  • E-mail Address:  [the email address you wish to set up]
  • Password: [the password given for the email address]

(Hit Continue)

Then select ‘Manual Config’ along the bottom and three rows will appear:


  • IMAP/POP* (this is up to you – see below for details)
  • Server Hostname: [the server we gave you (e.g. mail.mydomain.com)]
  • Port: (if IMAP:) 993, (if POP:) 995.
  • Authentication: Normal Password


  • Server Hostname: [the server we gave you (e.g. mail.mydomain.com)]
  • Port: 465 (Secure SSL/TLS settings, recommended), or  Port: 26  (Non-SSL, not recommended)
  • Authentication: Normal Password


  • Incoming: [email address]
  • Outgoing: [email address]

Then hit Re-Test. And then press Done.

Your new account will be set up below the old one (which we haven't deleted so as to keep your old emails), so to find it you can minimize all the boxes on the left hand side (by hitting the arrows) and it will show up below your current folder for the old account.

The email setup for other accounts is the exact same with exception to the Username:  (the full email address) and Password: (the password given for the corresponding email).

Remote support
We can provide remote support on request, charged in increments of 15 minutes at £18.75 + VAT per 15 minutes.

*IMAP will sync your email across platforms (ie, if you delete email on your phone it will also be deleted on your computer) as it is stored on the server, whereas with POP email all email is handled separately across platforms and is stored locally and deleted from the server once received by the user.

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